Last Updated: August 17, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Blue Syntax Consulting, LLC, doing business as Enzo Unified ("Company", "we", "us", or "our"), and the business entity or organization accessing or using the DataZen service ("Customer", "you", or "your").
The Service is made available at https://portal.enzounified.com and related Company domains, applications, APIs, agents, and documentation (collectively, the "Service"). The Service includes the DataZen platform, the intelligent data pipeline engine, cloud-hosted agents, the online portal, and associated features, whether labeled DataZen, Enzo Unified, or otherwise.
By accessing, registering for, or using the Service, or by clicking to accept these Terms, you agree to be bound by these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not access or use the Service.
These Terms govern the DataZen Service. They are distinct from the website terms that apply to informational use of enzounified.com. If you have a separately executed written agreement with Company for the Service (such as an enterprise order form or master services agreement), that agreement controls to the extent of a conflict with these Terms.
1. B2B Commercial Nature of Service
The Service is offered exclusively as a Business-to-Business (B2B) cloud offering. You represent and warrant that you are registering for and using the Service solely for commercial, professional, or organizational purposes, and not for personal, family, or household consumer use.
You further represent that you are not a "consumer" for purposes of consumer-protection statutes that would otherwise apply to personal or household transactions. The Service is not directed to individuals under 18 years of age.
2. Definitions
"Account" means the Customer tenant, users, billing profile, and related credentials used to access the Service.
"Agent" means a DataZen runtime instance (cloud-hosted or, where purchased, self-hosted) that executes pipelines, jobs, and related processing.
"Anniversary Date" means the UTC calendar day used as the recurring monthly billing date for a paid prepaid subscription, determined as described in Section 4.
"Customer Data" means data, content, credentials, configurations, Change Logs, pipeline definitions, and other materials that Customer or its users submit to, store in, or process through the Service, including data in motion between Customer sources and destinations.
"Gold" means the then-current enterprise Agent tier identified as Gold (or successor name) on the Portal, which may include dedicated or otherwise differentiated compute as described in the then-current plan description.
"Portal" means the DataZen online portal at https://portal.enzounified.com.
"Trial Period" means the complimentary evaluation period described in Section 3.
3. Accounts and Trial Period
3.1 Account Registration
Customer must provide accurate, current, and complete registration and billing information and keep it updated. Customer is responsible for all activity under its Account, including activity by its employees, contractors, and other authorized users. Customer must safeguard passwords, service tokens, API keys, certificates, and other credentials, and must promptly notify Company at support@enzounified.com of any unauthorized access or suspected compromise.
Accounts are not transferable without Company's prior written consent.
3.2 Evaluation Approval
Company offers a seven (7) day complimentary trial tier ("Trial Period") to evaluate the Service. Acceptance into the Trial Period is not guaranteed and is subject to manual or administrative approval by Company. We reserve the right to deny or terminate a trial request at any time, with or without notification, for any reason.
3.3 Trial Restrictions
During the Trial Period, Customer may access most core pipeline features without providing a credit card, subject to absolute consumption limits, runtime constraints, feature restrictions, and strict monitoring by Company. Trial Accounts are provided solely for evaluation, not for production workloads. Company may throttle, suspend, or terminate a Trial Period Account that exceeds limits, appears abusive, or is used for production purposes.
3.4 Conversion and Active Card Requirement
To prevent Account disruption or deletion, a valid credit card must be added to the Account, and the Account must be formally converted to a paid tier before expiration of the 7-day Trial Period. If Customer does not convert before expiration, Company may immediately suspend or delete the Account, including pipeline configurations, logs, and stored metadata. Company has no obligation to retain Trial Period data after expiration or termination.
4. Subscription Fees, Billing, and Anniversary Dates
4.1 Plans and Published Pricing
Paid access is sold by Agent tier (including Bronze, Silver, and Gold, or successor names) as described on the Portal. Current published list prices as of the Last Updated date include Bronze at USD $99 per Agent per month and Silver at USD $499 per Agent per month. Gold and self-hosted Agents are quoted separately. Posted prices, feature allocations, connection limits, pipeline limits, runtime limits, execution allowances, and retention periods may change as described in these Terms.
Pricing is per Agent per month, paid upfront. Additional consumption charges may apply, including storage and compute overages, as described in Section 6.
4.2 Continuous Active Card Requirement
Paid prepaid Accounts require an active, valid credit card on file at all times. Failure to maintain an active payment method will result in immediate Service suspension or termination.
4.3 Billing Cycles and Anniversary Date
Upon converting a trial Account to a paid prepaid subscription, Customer's credit card will be immediately charged for the selected Agent tier on a forward-looking, thirty (30) day basis. The date of conversion serves as Customer's ongoing monthly "Anniversary Date." For example, if the Anniversary Date is June 26, the next recurring bill will be generated and processed on July 26.
Each subsequent cycle is likewise prepaid for the upcoming period. Adding Agents, upgrading tiers, or expanding capacity during a cycle may result in an immediate additional prepaid charge.
4.4 The Last Day Rule
If an Anniversary Date falls on a calendar day that does not exist in the upcoming billing month (for example, a conversion on January 30 or 31 when the next month is February), the system applies the "Last Day Rule." The system automatically uses the final calendar day of that upcoming month (for example, February 28, or February 29 in a leap year) as the billing settlement and renewal timestamp for that next cycle.
4.5 UTC Alignment and Processing Variances
All processing times, consumption logs, and billing intervals are calculated strictly in Coordinated Universal Time (UTC), not Customer's local time zone. Due to batch execution queues, Customer's card may be charged up to several hours before or after Customer's local end-of-day.
4.6 Taxes; Failed Payments
Fees are exclusive of taxes. Customer is responsible for all applicable sales, use, VAT, GST, and similar taxes, excluding taxes based on Company's net income. Failed, declined, or disputed charges may result in immediate suspension. Company may retry the payment method and may charge reasonable collection costs permitted by law.
4.7 No Chargebacks for Valid Charges
Customer agrees not to initiate a chargeback or payment dispute for valid prepaid charges made in accordance with these Terms. Disputes regarding billing should be directed first to info@enzounified.com. This does not limit rights that cannot be waived under applicable law.
5. Prepaid Capacity Reservation and Absolute Non-Refundability
5.1 Capacity Allocation
Customer explicitly acknowledges that pricing is structured per Agent, paid upfront, and represents a dedicated reservation of platform infrastructure, background runtime availability, and continuous maintenance. Company incurs real operational and hosting costs to sustain the availability of Customer's data pipelines even if zero (0) data consumption or user pipeline executions take place during a billing cycle.
5.2 Strict Non-Refundability
ALL PREPAID FEES AND UPFRONT AGENT CHARGES ARE COMPLETELY NON-REFUNDABLE AND NON-CANCELLABLE. Unused runtime allowances, monthly execution balances, unused connections, unused pipelines, unused log-retention days, or inactive Agent lifecycles do not roll over to subsequent periods, hold zero cash value, and will not be refunded or prorated under any circumstances, including Customer's non-use, downsizing, cancellation, Account deletion, or termination, except where a refund is required by law or expressly agreed in a signed writing by Company.
Downgrades, if offered, take effect on the next Anniversary Date and do not generate a credit for the remainder of the then-current prepaid period.
6. Consumption Limits, Throttling, and Overages
6.1 Dynamic Throttling
To prevent systemic resource abuse and maintain platform stability, Customer Accounts (whether in the Trial Period or converted to a paid tier) may be automatically throttled if processing volumes approach or exceed advertised limits, including limits on connections, pipelines, runtime duration, executions per day, scheduling frequency, storage, or compute.
6.2 Overage Tracking
At this time, infrastructure overage rates are actively calculated, logged, and captured by the DataZen engine. While overages are not actively invoiced to Customer's credit card at this historical operational stage, Company reserves the structural right to modify consumption allowances, adjust active feature allocations, begin invoicing overages, or alter pricing tiers based on real-time data usage patterns. Any decision to begin invoicing overages, or to change recurring subscription fees for an existing paid Account, will apply on a going-forward basis as of the next Anniversary Date, and Company will provide notice through the Portal, email, or both when practicable.
Advertised plan limits on the Portal (including connection, pipeline, runtime, execution, and log-retention limits) are contractual consumption ceilings unless Company expressly agrees otherwise in writing.
7. Agents, Tiers, and Self-Hosted Deployments
7.1 Cloud Agents
Unless Customer's Agent is a Gold-tier enterprise deployment as described in Section 8, cloud Agents run on shared, multi-tenant compute infrastructure. Cloud Agent traffic is encrypted in transit using TLS/SSL.
7.2 Gold and Enterprise Options
Gold and other enterprise options may include higher limits, additional connectivity (such as messaging or ODBC support), differentiated compute, or custom commercial terms. Features actually included are those stated on the Portal at the time of purchase or in a signed order form.
7.3 Self-Hosted Agents
Self-hosted Agents are priced separately. These Terms apply to Portal access, licensing, billing (if billed through the Portal), and Company's hosted control-plane features. Additional license, support, or deployment terms may apply to software Customer installs in Customer's environment. Customer is solely responsible for the security, availability, backups, networking, certificates, and operating environment of any self-hosted Agent.
8. System Architecture and Data Security
8.1 Shared Compute Resources
To optimize scaling, Customer pipelines and data-in-motion flows execute on shared, multi-tenant compute infrastructure, unless Customer's Agent tier is explicitly classified and paid for as a Gold-tier enterprise deployment.
8.2 Dedicated Metadata Isolation
Notwithstanding the use of shared compute, Company maintains dedicated metadata isolation. Customer pipeline configurations, environment structures, and sensitive connection secrets (including API keys, database credentials, and X.509 certificates) are isolated and stored securely within dedicated tenant data stores.
8.3 Change Logs and Optional Customer Storage
Depending on configuration, Change Logs and related runtime artifacts may be stored in Company-managed shared storage or in Customer-managed cloud storage. Encrypting and signing Change Logs is recommended. Customer is responsible for enabling available encryption, signing, IP firewall, certificate, and token-scope controls appropriate to Customer's risk profile.
8.4 Security Measures
Company implements commercially reasonable administrative, technical, and organizational measures designed to protect Customer Data against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure, and Company does not warrant that the Service will be uninterrupted, error-free, or immune from unauthorized access.
8.5 No Guarantee of Specific Outcomes
Security, availability, and isolation commitments in these Terms describe Company's then-current architecture and practices. They are not a guarantee that a particular pipeline, integration, or Customer system will be free of defects, downtime, data loss, or third-party compromise.
9. Customer Data and Data Processing
9.1 Ownership
As between the parties, Customer retains all right, title, and interest in Customer Data. Company does not acquire ownership of Customer Data except for the limited license below.
9.2 License to Company
Customer grants Company a worldwide, non-exclusive license to host, copy, transmit, process, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, and improve the Service, to prevent or address service, security, or technical issues, and to comply with law.
9.3 Customer Responsibilities for Customer Data
Customer is solely responsible for:
the accuracy, quality, and legality of Customer Data;
obtaining all rights, consents, and lawful bases required to submit Customer Data to the Service and to transmit it to Customer's sources, destinations, and third-party services;
configuring pipelines, mappings, masking, and retention appropriately;
not using the Service to process data if doing so would violate law, third-party rights, or these Terms.
Customer must not submit to the Service special categories of personal data, payment card primary account numbers, or similarly regulated data unless the parties have agreed in writing that the Service is suitable for that data and Customer has configured available controls accordingly.
9.4 Role of the Parties
For personal data contained in Customer Data, Customer is the controller (or similar role under applicable law) and Company acts as a processor (or service provider) processing such data on Customer's instructions, which are these Terms, Portal settings, and documented support requests. Company's Privacy Policy at https://www.enzounified.com/home/privacy describes how Company handles personal data it collects as a controller (for example, Account, billing, and website data).
9.5 Return and Deletion
Upon termination or expiration, Company may delete Customer Data from active systems after a commercially reasonable period, except for copies retained in backups for a limited time, data Company must retain by law, or data Customer has stored in Customer's own systems. Customer is responsible for exporting any Customer Data it needs before termination. Company has no obligation to retain Trial Period data after the Trial Period ends.
10. Artificial Intelligence and Cloud Functions
The Service may allow Customer to invoke cloud functions, large language models, and other AI features inside pipelines, including classification, enrichment, generation of pipeline logic, and agentic assistance.
Customer is responsible for any Customer Data it elects to send to AI or cloud-function features, including data sent to third-party model or function providers that Customer enables or that Company uses to deliver those features. AI outputs may be inaccurate, incomplete, or unsuitable for production use without Customer review. Company does not warrant that AI-generated pipelines, mappings, or recommendations are correct, complete, non-infringing, or fit for a particular purpose.
Customer must not use AI features to generate or process content that violates Section 12, and must not attempt to extract underlying model weights or proprietary prompts except as the Service expressly permits.
11. Customer Responsibilities
Customer will:
use the Service only in accordance with these Terms, Portal documentation, and applicable law;
maintain the security of endpoints, source systems, destination systems, and credentials that the Service connects to;
reasonably cooperate with Company on support, abuse investigations, and billing inquiries;
ensure that its users comply with these Terms.
Customer is responsible for decisions made based on pipeline results, Change Logs, dashboards, or AI outputs, including production cutovers and data overwrites at destination systems.
12. Acceptable Use
Customer will not, and will not permit others to:
use the Service for any unlawful purpose, or to transmit unlawful, infringing, or harmful content;
probe, scan, or attack the Service, or attempt to bypass authentication, metering, throttling, or isolation controls;
reverse engineer, decompile, or attempt to derive source code from the Service except to the extent this restriction is prohibited by law;
resell, sublicense, or provide the Service to third parties as a standalone offering except as expressly permitted in writing;
interfere with other customers' use of the Service, or impose a load that threatens platform stability beyond purchased limits;
use the Service to send spam or unsolicited communications;
impersonate another person or misrepresent affiliation with an entity;
upload malware or other harmful code;
use the Service to violate the privacy or intellectual property rights of others;
use the Service in a manner that would subject Company to industry-specific regulations (such as PCI DSS cardholder-data processing, HIPAA, or similar regimes) unless Company has expressly agreed in writing.
Company may suspend or terminate Accounts that violate this Section, with or without notice where reasonably necessary to protect the Service, other customers, or Company.
13. Intellectual Property
13.1 Company IP
The Service, including software, APIs, documentation, designs, trademarks (including DataZen, Enzo Unified, and related marks), and all improvements, is and remains Company's and its licensors' exclusive property. Except for the limited right to access and use the Service during a valid Trial Period or paid subscription, no license is granted.
13.2 Feedback
If Customer provides suggestions, ideas, or feedback, Company may use them without restriction or obligation.
13.3 Usage Data
Company may collect and use de-identified or aggregated technical and usage data about how the Service is used in order to operate, secure, and improve the Service, provided that such data does not identify Customer or any individual.
14. Confidentiality
Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Customer Data is Customer's Confidential Information. The Service, pricing that is not publicly posted, and Company's non-public technical information are Company's Confidential Information.
The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least reasonable care. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without duty of confidentiality, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information if required by law, after giving notice where legally permitted.
15. Third-Party Services and Integrations
The Service may connect to third-party systems that Customer selects (including databases, APIs, cloud storage, messaging platforms, AI providers, and SaaS applications). Those systems are not part of the Service. Customer's use of them is governed by Customer's agreements with those providers. Company is not responsible for third-party outages, API changes, data loss, fees, or security practices.
16. Support; Service Changes; Beta Features
Company may provide commercially reasonable support through the Portal and support@enzounified.com. Support levels, if any, may vary by tier.
Company may modify, add, or discontinue features of the Service. If Company discontinues the Service entirely, prepaid unused fees for periods after the discontinuation effective date will be Customer's exclusive remedy, notwithstanding Section 5, unless a signed enterprise agreement provides otherwise.
Features identified as preview, beta, or experimental are provided as-is, may be withdrawn at any time, and may be excluded from uptime or support commitments.
17. Warranties and Disclaimers
Each party represents that it has the legal power to enter into these Terms.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT PIPELINES WILL COMPLETE, THAT DATA WILL NOT BE LOST, OR THAT RESULTS (INCLUDING AI OUTPUTS) WILL BE ACCURATE OR COMPLETE.
18. Indemnification
Customer will defend, indemnify, and hold harmless Company and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) Customer's use of the Service in violation of these Terms or law; (c) Customer's source or destination systems and third-party services; or (d) Customer's combination of the Service with systems or content not provided by Company.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS AND THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF CUSTOMER IS IN A TRIAL PERIOD AND HAS PAID NO FEES, COMPANY'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100).
These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and are an essential basis of the bargain, including the prepaid, non-refundable pricing model.
20. Term, Suspension, and Termination
These Terms begin when Customer first accepts them or uses the Service and continue until the Account is terminated.
Customer may stop using the Service at any time. Stopping use does not entitle Customer to a refund of prepaid fees. Paid subscriptions renew automatically on each Anniversary Date until Customer cancels through the Portal or by written notice that Company can implement before the next prepaid charge is processed. Cancellation takes effect at the end of the then-current prepaid period unless Company agrees otherwise.
Company may suspend or terminate the Service or an Account immediately if: (a) Customer fails to pay or fails to maintain a valid payment method; (b) Customer breaches these Terms; (c) the Trial Period expires without conversion; (d) Company reasonably believes continuation would create legal, security, or operational risk; or (e) required by law. Company may also discontinue the Service as described in Section 16.
Upon termination, Customer's right to access the Service ends. Sections that by their nature should survive (including 5, 9, 13–15, and 17–23) will survive.
21. Modifications to These Terms
Company may update these Terms from time to time. The "Last Updated" date will be revised accordingly. Material changes will be posted on the Portal or sent to the Account email when practicable. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If Customer does not agree, Customer must stop using the Service. Prepaid fees already paid remain non-refundable.
22. Export, Anti-Corruption, and Government Use
Customer will comply with applicable export control, sanctions, and anti-corruption laws. Customer will not use the Service in embargoed jurisdictions or for prohibited end uses. If Customer is a U.S. government entity, the Service is commercial computer software and commercial computer software documentation provided under these commercial Terms.
23. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state courts located in Palm Beach County, Florida, or in the United States District Court for the Southern District of Florida, as applicable.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a claim, the parties will attempt in good faith to resolve disputes by contacting the other party and conferring for at least thirty (30) days, except that either party may seek injunctive or other equitable relief at any time to protect its intellectual property or Confidential Information.
24. Miscellaneous
Entire agreement. These Terms, together with any signed order form expressly incorporating them, are the entire agreement for the Service and supersede prior or contemporaneous terms for the Service, except a separately signed enterprise agreement as noted in the preamble.
Severability. If a provision is unenforceable, the remainder remains in effect.
Waiver. Failure to enforce a provision is not a waiver.
Assignment. Customer may not assign these Terms without Company's prior written consent. Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms bind permitted successors and assigns.
Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.
Force majeure. Company is not liable for delay or failure caused by events beyond its reasonable control, including internet or cloud-provider failures, labor disputes, acts of government, or natural disasters.
Notices. Company may provide notices via the Portal, email to the Account address, or overnight courier. Legal notices to Company must be sent to the address below, with a copy to info@enzounified.com.
No third-party beneficiaries. These Terms do not confer rights on any third party.
Headings. Headings are for convenience only.
Order of precedence. If there is a conflict: (1) a signed order form or enterprise agreement; (2) these Terms; (3) Portal documentation or marketing descriptions.
25. Contact
Blue Syntax Consulting, LLC
d/b/a Enzo Unified
601 21st Street, Suite 300
Vero Beach, Florida 32960
United States
Phone: (561) 921-8669
General: info@enzounified.com
Support: support@enzounified.com
Portal: https://portal.enzounified.com